Azure Log Analytics Solution for ServiceNow Incident Management
Question
Your company uses ServiceNow for incident management.
You develop an application that runs on Azure.
The company needs to generate a ticket in ServiceNow when the application fails to authenticate.
Which Azure Log Analytics solution should you use?
Answers
Explanations
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A. B. C. D.C
The IT Service Management Connector (ITSMC) allows you to connect Azure and a supported IT Service Management (ITSM) product/service.
ITSMC supports connections with the following ITSM tools:
-> ServiceNow
-> System Center Service Manager
-> Provance
-> Cherwell
With ITSMC, you can -
-> Create work items in ITSM tool, based on your Azure alerts (metric alerts, Activity Log alerts and Log Analytics alerts).
-> Optionally, you can sync your incident and change request data from your ITSM tool to an Azure Log Analytics workspace.
https://docs.microsoft.com/en-us/azure/azure-monitor/platform/itsmc-overviewThe correct Azure Log Analytics solution to use in this scenario is C. IT Service Management Connector (ITSM).
The IT Service Management Connector (ITSM) is an Azure Log Analytics solution that enables integration between Azure and third-party IT Service Management tools, such as ServiceNow. It allows you to create incidents in ServiceNow directly from Azure Monitor alerts, making it an ideal solution for generating a ticket in ServiceNow when the application fails to authenticate.
When an alert is triggered in Azure Monitor, the ITSM connector can automatically create an incident in ServiceNow, passing along relevant information such as the alert details and the affected resources. This can help streamline incident management and reduce the amount of time it takes to resolve issues.
The other options listed are not the best fit for this scenario:
A. Application Insights Connector is used for integrating with Application Insights, which is a service that helps developers monitor and diagnose issues with their web applications.
B. Automation & Control is an Azure Log Analytics solution that provides automation capabilities, such as runbooks and graphical workflows, for managing and monitoring resources in Azure.
D. Insight & Analytics is a broad category of Azure Log Analytics solutions that provide insights and analytics on various data sources, such as performance metrics, logs, and usage data. However, it is not specifically designed for IT Service Management integration.
