The Most Appropriate Mechanism for Measuring Overall IT Organizational Performance |

A.

The MOST appropriate mechanism for measuring overall IT organizational performance is the IT balanced scorecard (Option A). Here's why:

The IT balanced scorecard is a strategic management tool that helps organizations align their IT initiatives with their business goals and objectives. It provides a comprehensive view of an organization's performance by measuring performance across four perspectives:

1. Financial Perspective: Focuses on the financial outcomes of IT initiatives, such as cost reduction, revenue growth, and return on investment.

2. Customer Perspective: Measures how IT initiatives impact customer satisfaction, loyalty, and retention.

3. Internal Perspective: Measures the efficiency and effectiveness of internal processes and operations, such as the time it takes to complete a task or the quality of IT services.

4. Learning and Growth Perspective: Measures the organization's ability to innovate, learn, and develop its IT capabilities over time.

The IT balanced scorecard is a comprehensive framework that allows organizations to evaluate their IT initiatives from multiple perspectives, making it the most appropriate mechanism for measuring overall IT organizational performance.

Service level metrics (Option B) are used to measure the performance of specific IT services, but they do not provide a comprehensive view of overall IT organizational performance.

Maturity models (Option C) are used to assess an organization's level of maturity in a particular area, such as IT governance or cybersecurity, but they do not provide a comprehensive view of overall IT organizational performance.

IT portfolio return on investment (Option D) is a financial metric that measures the return on investment of IT initiatives, but it does not provide a comprehensive view of overall IT organizational performance.