The MOST successful IT performance metrics are those that:
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A. B. C. D.D.
The most successful IT performance metrics are those that contain objective measures. Objective measures are quantifiable and measurable results that are not subject to personal bias or interpretation. These measures provide an accurate picture of an organization's IT performance and can be used to track progress and identify areas for improvement.
While it is important for IT performance metrics to be approved by stakeholders, it is not the most critical factor in determining success. Stakeholder approval helps to ensure that the metrics are relevant and aligned with the organization's strategic objectives, but it does not guarantee that they are effective in measuring IT performance.
Similarly, measuring all areas of IT can be helpful, but it is not essential for success. It is more important to focus on the key areas that are most critical to the organization's success and measure them effectively.
Finally, while financial results are an important aspect of IT performance, they are not the only factor to consider. Other factors such as customer satisfaction, process efficiency, and innovation should also be measured to provide a more comprehensive view of IT performance.
In summary, the most successful IT performance metrics are those that contain objective measures that accurately reflect an organization's IT performance. While stakeholder approval, measuring key areas, and considering financial results are important, they are not as critical as the use of objective measures.