Solutions for Missed Chat Conversations
Question
Your company is upgrading from Microsoft Skype for Business Online to Microsoft Teams.
The company's Microsoft Teams upgrade policy is set to Islands coexistence mode.
The company plans to maintain the coexistence mode for several months.
Several users report that they receive email messages about missed chat conversations.
You need to recommend a solution to ensure that all the users receive chat messages.
Which two actions should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D. E.AE.
https://docs.microsoft.com/en-us/microsoftteams/teams-and-skypeforbusiness-coexistence-and-interoperabilityThe issue is that users are missing chat conversations when the company is in Islands coexistence mode while upgrading from Skype for Business Online to Microsoft Teams. To ensure that all users receive chat messages, the following actions should be taken:
- Option A: Install the Microsoft Teams clients on all the computers that run the Skype for Business client. Instruct the users to sign in to both client applications.
Explanation: By installing the Microsoft Teams client alongside the Skype for Business client, users can access both platforms and ensure they don't miss any chat conversations. This option is recommended because it allows users to use both platforms side by side until the company completely transitions to Teams.
- Option C: Modify the global app setup policy.
Explanation: The global app setup policy determines how users in the organization can use Teams. To ensure that users receive all chat messages, the global app setup policy should be modified to allow users to use both Skype for Business and Teams. This will ensure that users can access both platforms simultaneously, eliminating the issue of missed chat conversations.
Therefore, options A and C are the correct answers. Option B is incorrect because modifying permissions in the Teams client won't resolve the issue. Option D is incorrect because modifying the global app permission policy doesn't have any relevance to the issue at hand. Option E is also incorrect because installing the Skype for Business client on computers with Teams won't resolve the issue.
