Unsubscribe from Voice of the Customer Surveys
Question
You are responsible for creating surveys via Voice of the Customer (VoC)
You want to make sure that clients who currently receive surveys are able to unsubscribe when they no longer want to receive them.
You add an Unsubscribe check box after every question.
Does the action achieve your objective?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B.B.
https://www.inogic.com/blog/2018/02/exploring-the-unsubscribe-survey-option-in-voice-of-customer-in-dynamics-365-crm/The action of adding an Unsubscribe check box after every question in a survey via Voice of the Customer (VoC) may not be enough to achieve the objective of allowing clients to unsubscribe when they no longer want to receive the surveys.
The reason is that adding an Unsubscribe check box after every question may not be a clear and direct way for clients to indicate their desire to unsubscribe. It may also create a negative user experience by cluttering the survey with too many checkboxes, which may affect the response rate.
Instead, a more effective approach would be to include a clear and prominent option for clients to unsubscribe from future surveys. This can be done by adding an unsubscribe link at the bottom of the survey or by including a separate email or phone number where clients can request to be removed from the survey list.
It is also important to ensure that clients who unsubscribe are promptly and accurately removed from the survey list. This can be done by automating the process through the VoC tool or by assigning a dedicated team to manage the survey list and unsubscribe requests.
Therefore, the correct answer is B. No, it does not achieve the objective, as simply adding an Unsubscribe check box after every question may not be a sufficient and clear way for clients to unsubscribe from future surveys.
