What happens if the email address of the one of the web to case submissions matches the same email address of only one contact in Salesforce?
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A. B. C. D.Correct Answer: A
Option B, C, and D are incorrect because these features don't exist through the web to case.
References:
Correct Answer: A
Option B, C, and D are incorrect because these features don't exist through the web to case.
References:
When a web-to-case submission is created, Salesforce checks to see if the email address of the submission matches an email address of an existing Contact in the system.
If there is only one Contact with the matching email address, then the web-to-case submission will automatically be associated with that Contact. This means that the Contact will be the Contact on the Case that is created from the web-to-case submission.
If there are multiple Contacts with the matching email address, then Salesforce will not automatically associate the web-to-case submission with any of the Contacts. Instead, the user will be prompted to choose which Contact they want to associate with the web-to-case submission.
Therefore, the answer to the question is A - if the email address of the web-to-case submission matches the email address of only one Contact in Salesforce, then that Contact will be automatically associated with the Case that is created from the web-to-case submission.