What is the main difference between web-to-case and web-to-lead? (Choose two options)
Click on the arrows to vote for the correct answer
A. B. C. D.Correct Answer: B and C
Web to case is used to generate a case record while web to lead is used to generate a lead record.
The default limit for the web to case is 5000 cases per day while for web to lead it is 500 leads per day.
Option A is incorrect because web to case and web to lead are different.
They work the same way but they have differences.
Option D is incorrect because web to lead is customizable through the lead object while web to case is customizable through the case object.
References:
Correct Answer: B and C
Web to case is used to generate a case record while web to lead is used to generate a lead record.
The default limit for the web to case is 5000 cases per day while for web to lead it is 500 leads per day.
Option A is incorrect because web to case and web to lead are different.
They work the same way but they have differences.
Option D is incorrect because web to lead is customizable through the lead object while web to case is customizable through the case object.
References:
The main difference between web-to-case and web-to-lead is that web-to-case generates a case record, while web-to-lead generates a lead record.
Web-to-case and web-to-lead are both web forms that allow companies to capture information about potential customers or support cases. However, web-to-case is typically used for customer support inquiries, while web-to-lead is used for capturing sales leads.
When a customer submits a support request through web-to-case, Salesforce automatically creates a case record in the company's Salesforce org. The case record includes details about the customer's issue, such as the nature of the problem, the customer's contact information, and any other relevant details. This allows the support team to quickly and efficiently address the customer's issue.
On the other hand, when a lead is submitted through web-to-lead, Salesforce creates a lead record in the company's Salesforce org. The lead record contains information about the potential customer, such as their name, contact information, and any other details that they provided on the web form. This information is then used by the sales team to follow up with the potential customer and try to convert them into a paying customer.
Regarding the answer options, we can eliminate option A because it is not correct. Option B is correct as it accurately describes the main difference between web-to-case and web-to-lead. Option C is incorrect because there is no default limit for web-to-case or web-to-lead in terms of the number of records that can be generated per day. Finally, option D is partially correct as both web-to-case and web-to-lead are customizable, but it does not provide any meaningful difference between the two.