Deliverables.

C.

Processes are a key component of any organization's management and governance of enterprise IT. They are designed to help achieve specific business goals and objectives by providing a structured approach to managing IT resources and operations.

The operation of processes produces specific outcomes or results, which can be tangible or intangible. In this context, the question is asking about the tangible results that processes produce.

Option A, organizational structures, is not a correct answer because processes do not directly produce organizational structures. However, they may indirectly influence the structure of an organization by defining roles, responsibilities, and reporting relationships.

Option B, behavioral aspects, is also not a correct answer because processes do not directly produce behavioral aspects. However, they may indirectly influence employee behavior by setting standards, defining procedures, and establishing expectations for performance.

Option C, service capabilities, is a correct answer because processes are designed to produce specific outcomes, and these outcomes can include the ability to deliver specific services to customers or stakeholders. Processes that are designed to manage and deliver IT services, such as incident management, problem management, and change management, are examples of processes that produce service capabilities.

Option D, IT goals, is not a correct answer because processes are not designed to produce IT goals, but rather to support the achievement of those goals. However, processes can help an organization to achieve its IT goals by providing a structured approach to managing IT resources and operations.

In summary, the correct answer to the question is C. Processes produce service capabilities as a result of their operation.