Capture Parts Consumed in Dynamics 365 Supply Chain Management
Question
A company that rents photocopiers is implementing Dynamics 365 Supply Chain Management.
Technicians carry spare parts in their trucks to use during maintenance visits.
You need to determine how to capture the parts consumed.
Where should you capture this information?
Answers
Explanations
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A. B. C. D.A.
https://docs.microsoft.com/en-us/dynamics365/supply-chain/asset-management/setup-for-objects/object-typesThe most appropriate place to capture the information about spare parts consumed during maintenance visits is in the Service module.
The Service module in Dynamics 365 Supply Chain Management allows companies to manage service orders, service agreements, and service tasks. The module enables the creation of service orders for customer repairs, preventive maintenance, and internal maintenance tasks. The module can also track the time and materials used in service activities.
In the case of the photocopier rental company, when a technician carries spare parts to use during maintenance visits, they would need to capture the parts consumed in the Service module. For instance, if a technician replaces a photocopier drum during a maintenance visit, the Service module would enable them to record this information. The module would allow the technician to capture the part number, quantity used, and any other relevant details related to the part.
Capturing this information in the Service module would allow the company to track the usage of spare parts and plan their inventory accordingly. Additionally, the information could be used to create service orders and invoices for customers who require maintenance services.
The other options listed in the answers are not suitable for capturing this information. The Fixed Assets module is used for managing the company's fixed assets, such as buildings and equipment, but not for tracking spare parts used during maintenance activities. The Service agreement module is used to define and manage service level agreements with customers, while the Sales order module is used for managing sales orders and customer orders but not for capturing information about spare parts used during maintenance visits.
