Collecting and Analyzing Users' Interactions | PL-600 Exam

Correct Answers: B, D and F

The goal of a fit-gap analysis is to identify what out-the-box functionality can be used for the project.

If you uncover some gaps in the out-the-box solutions to meet the project requirements, you can evaluate alternate solutions.

You can start from the Dynamics 365 family of products, like Dynamics 365 Customer Insights, Dynamics 365 Business Voice, Dynamics 365 Fraud Protection, etc.

Or you can search for the solutions in Microsoft AppStore.

Option B is correct because Dynamics 365 Customer Insights application provides an all-around customer profile by ingesting the data about the customer from a wide range of data sources.

Option D is correct because Microsoft AppSource helps to find the right apps to extend your solution.

Option F is correct because Dynamics 365 Customer Voice helps provide real-time customer surveys, collects and feeds the data into a customer record, and analyzes and acts on the data.

Option A is incorrect because Dynamics 365 Guides is the mixed-reality application that provides instructions to the operators by implementing the Microsoft HoloLens.

Option C is incorrect because Dynamics 365 Fraud Protection is the service that protects a business and customers from fraud.

Option E is incorrect because the Microsoft 365 Business Voice is the telephone service that can replace the traditional and in-house phone systems.

For more information about addressing the gaps through alternate solutions, please visit the below URLs:

In this scenario, the project requires a more in-depth collection and analysis of the users' interactions. Based on the given options, the following applications can help address this missing functionality:

1. Dynamics 365 Customer Insights: This application helps organizations unify and analyze customer data from various sources to gain insights into customer behavior and preferences. It can help analyze user interactions and provide valuable insights that can improve the overall user experience.

2. Dynamics 365 Customer Voice: This application helps organizations collect feedback from customers through surveys and other means. It can help collect feedback on user interactions and identify areas for improvement.

3. Microsoft AppSource: This is an online marketplace where users can find and download business applications developed by Microsoft and its partners. There may be applications available on AppSource that can help address the missing functionality related to user interaction analysis.

In contrast, the other options are not directly related to user interaction analysis. Dynamics 365 Guides is a mixed reality application for training and guidance, Dynamics 365 Fraud Protection is for fraud prevention, and Microsoft 365 Business Voice is for phone system and call management.

In conclusion, Dynamics 365 Customer Insights, Dynamics 365 Customer Voice, and Microsoft AppSource can help address the missing functionality related to user interaction analysis.