CIO's Perspective on IT Performance

A.

The correct answer is B. Balanced Scorecard.

The Balanced Scorecard (BSC) is a strategic performance management framework used by organizations to track and communicate progress towards strategic goals and objectives. It is a tool that enables a CIO to provide an overall view of IT performance to the board of directors.

The BSC is typically organized into four perspectives: financial, customer, internal processes, and learning and growth. In the context of IT, the financial perspective might include measures such as IT spending as a percentage of revenue, while the customer perspective might include measures such as user satisfaction with IT services. The internal processes perspective might include measures such as the percentage of IT projects completed on time and within budget, while the learning and growth perspective might include measures such as the percentage of employees who receive training in new technologies.

The BSC allows the CIO to provide a balanced view of IT performance, taking into account both financial and non-financial measures. This is important because IT performance is not just about financial metrics, but also about the value IT provides to the organization and its customers. The BSC enables the CIO to communicate this value to the board of directors in a clear and concise way.

While key performance indicators (KPIs) and key risk indicators (KRIs) are also important tools for measuring IT performance, they are typically more focused on specific aspects of IT performance, rather than providing an overall view. A maturity model, on the other hand, is a tool used to assess an organization's level of maturity in a specific area, such as IT governance or project management. While useful for assessing maturity, a maturity model is not designed to provide an overall view of IT performance.