Who Should Be Accountable for Resolving a Major Service Disruption Due to Lack of IT System Administrator Competency? | CGEIT Exam Prep

C.

When a major service disruption occurs due to a lack of competency of newly-hired IT system administrators, it is the responsibility of the Chief Information Officer (CIO) to resolve the situation. The CIO is accountable for ensuring that the IT department is functioning effectively and efficiently, which includes ensuring that the IT staff has the necessary skills and competencies to perform their jobs.

The root cause analysis indicates that the disruption occurred due to a lack of competency of newly-hired IT system administrators. This implies that the IT department failed to properly assess the skills and experience of the new hires before bringing them on board. Therefore, the CIO should take immediate action to address the issue, which could include:

1. Assessing the current skills and competencies of the IT staff to identify gaps and areas for improvement.
2. Developing a training and development plan to address any identified gaps.
3. Re-evaluating the recruitment and selection process to ensure that the IT department is hiring candidates with the necessary skills and experience.
4. Implementing a performance management system to ensure that the IT staff is held accountable for their performance and that any issues are addressed promptly.

While HR training director and HR recruitment manager may have some responsibility for the situation, ultimately, the CIO is responsible for ensuring that the IT department is staffed with competent and qualified individuals. The business process owner may not have the necessary knowledge and expertise to address the issue effectively, so it is not the most appropriate choice to resolve the situation.