Resolve Network Printer Not Printing Issue
Question
Multiple users report that the network printer, which is connected through the print server, is not printing.
Which of the following should a technician do FIRST to remedy this situation?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D.D.
The first step that a technician should take to remedy the situation where multiple users are reporting that a network printer connected through a print server is not printing is to clear the print queue. Therefore, the correct answer is D. Clear the print queue.
A print queue is a list of pending print jobs waiting to be processed by the printer. In some cases, a print job can get stuck in the queue, which can prevent other jobs from printing. Therefore, clearing the print queue can resolve the issue.
The technician can clear the print queue by following these steps:
- Open the Devices and Printers window on the user's PC.
- Locate the printer that is having issues and right-click on it.
- Select "See what's printing" from the context menu.
- In the print queue window, select all print jobs and click "Cancel."
- If prompted to confirm, click "Yes" or "OK."
- Close the print queue window.
Once the print queue is cleared, the users can try printing again to see if the issue is resolved. If the issue persists, the technician can then proceed to the next troubleshooting step, which may involve reinstalling the printer drivers, restarting the PCs, or replacing the USB cable.
