Salesforce Knowledge in Lightning: Benefits and Impact

Enabling Salesforce Knowledge in Lightning

Question

Universal Container's Salesforce Admin has enabled knowledge in lightning for his company org.

What will happen because of enabling the knowledge in lightning? (Choose two options)

Answers

Explanations

Click on the arrows to vote for the correct answer

A. B. C. D.

Correct Answer: A and B

Option C is incorrect because once knowledge articles are enabled in lightning, classic knowledge articles will not be automatically deleted because part of enabling knowledge articles in lightning is migrating all the articles from classic to lightning.

Option D is incorrect because once enabled in lightning, knowledge cannot be disabled.

Reference:

Enabling knowledge in Lightning in a Salesforce organization provides the following benefits:

B. Once enabled in lightning, knowledge will appear in the object manager: After enabling knowledge in Lightning, the Knowledge object will appear in the Object Manager, which allows administrators to modify the object's properties and fields, create page layouts, and set up related lists.

D. Once enabled in lightning, knowledge can be disabled: Enabling knowledge in Lightning can be reversed by disabling it. An administrator can disable Lightning Knowledge from the Setup menu by navigating to the Knowledge Settings page, selecting Edit, and then deselecting the checkbox next to "Enable Lightning Knowledge."

A. Once enabled in Lightning, knowledge cannot be disabled: This statement is incorrect because knowledge in Lightning can be disabled, as explained in point D.

C. Once enabled in Lightning, all classic knowledge articles will be automatically deleted: This statement is also incorrect. Enabling Lightning Knowledge does not automatically delete any existing classic knowledge articles. However, administrators can choose to migrate existing articles to Lightning Knowledge manually or by using the Salesforce Data Loader or the Salesforce API.

In conclusion, option B and option D are the correct options out of the four given options. Enabling Lightning Knowledge does not automatically delete classic knowledge articles, and it can be disabled if needed.