A large enterprise has been experiencing high turnover of skilled IT personnel, resulting in a significant loss of knowledge within the IT department.
Which of the following should be done FIRST to address this problem?
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A. B. C. D.A.
The first step that should be taken to address the high turnover of skilled IT personnel in a large enterprise is to conduct a survey of current IT staff (option A). This will help to identify the underlying reasons for the high turnover rate and provide insight into what can be done to address the problem.
The survey should include questions that seek to understand the employees' reasons for leaving, as well as their level of satisfaction with their job, management, and the overall work environment. This information will provide valuable feedback to the organization and enable it to make more informed decisions about how to retain its skilled IT personnel.
Once the survey results are analyzed, the organization can revise its IT resource management plan (option B) to address any identified issues. For example, the organization may need to invest in additional training and development opportunities for its IT staff to help them develop new skills and grow in their careers. Additionally, the organization may need to review its compensation and benefits package to ensure that it is competitive with other employers in the industry.
Updating human resources policies and practices (option C) is also important, as it can help to create a more supportive and inclusive work environment. This can include policies and practices related to employee recognition, performance management, and work-life balance.
Finally, developing an incentive scheme for IT employees (option D) can be an effective way to retain skilled personnel. This can include bonuses, promotions, and other rewards that are linked to performance and career progression.
In conclusion, while all of the options presented may be necessary to address the problem of high turnover of skilled IT personnel, conducting a survey of current IT staff is the first step that should be taken to gain insight into the underlying reasons for the high turnover rate and to inform subsequent actions.