A newly established IT steering committee is concerned whether or not a system is meeting availability objectives.
Which of the following will provide the BEST information to make an assessment?
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A. B. C. D.D.
The BEST information to make an assessment regarding availability objectives of a system is Performance Indicators.
Performance Indicators (PIs) are quantifiable measures used to evaluate the success or failure of an organization, business unit, or project in achieving specific objectives or goals. PIs are often used to measure performance against key performance indicators (KPIs) or service level agreements (SLAs). In the context of IT, PIs can be used to measure the performance of systems, applications, and services.
Availability is a critical aspect of any IT system, and measuring availability is essential to ensuring that the system meets its objectives. PIs related to availability may include measures such as system uptime, mean time to repair (MTTR), mean time between failures (MTBF), or other related metrics. By monitoring these PIs, the IT steering committee can assess whether the system is meeting its availability objectives and take corrective action if necessary.
Critical success factors (CSFs) and Balanced Scorecard are management frameworks that can be used to guide the strategic direction of an organization or business unit. However, they do not provide specific information on the availability of IT systems.
Capability maturity levels (CMLs) are used to assess the maturity of an organization's processes and practices. While CMLs may provide some insight into the organization's ability to manage IT systems effectively, they do not provide specific information on the availability of individual systems.
Therefore, the BEST information to make an assessment regarding availability objectives of a system is Performance Indicators.