An internal instructor is completing a review of the first draft of a new sales course.
The instructor notices that participants will be asked to implement new job responsibilities as part of the course.
The instructor also knows that this change has not been announced, and is not aware of any plans for the announcement.
Which of the following is the BEST course of action for the instructor to take?
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A. B. C. D.A.
The BEST course of action for the instructor in this situation would be to select option A: Ask the sponsors of the program to release an employee communication plan regarding the changes.
The reason for this is that the instructor has noticed that participants will be asked to implement new job responsibilities as part of the course. However, the instructor is not aware of any plans for the announcement of these changes. This means that the changes have not been communicated to the employees who will be affected by them.
If the instructor were to continue preparing for the course as planned, it could lead to confusion and resistance among the employees when they are asked to implement new job responsibilities that they were not aware of. This could ultimately undermine the effectiveness of the training program.
Option B, to develop a plan for how to overcome the likely resistance in the classroom, is not the best course of action because it assumes that there will be resistance. While it is possible that some employees may be resistant to the changes, it is important to first ensure that they are aware of the changes before addressing any potential resistance.
Option C, to talk to a few employees who will be attending the session to get their take on the changes, is also not the best course of action because it only involves a small sample of employees and does not address the larger issue of ensuring that all employees are aware of the changes.
Option D, to continue to prepare for the course as planned, as mentioned earlier, is not the best course of action because it could lead to confusion and resistance among the employees.
Therefore, the BEST course of action for the instructor in this situation would be to ask the sponsors of the program to release an employee communication plan regarding the changes. This would ensure that all employees are made aware of the changes before the training program begins, allowing for a smoother transition to the new job responsibilities.