Dealing with Unsuitable Representatives for Checking Products
Question
MANAGING PRODUCT DELIVERY - Stage 2 is in progress.
While producing the team plan, the team manager responsible for the work package to develop the 'classroom-based training material' discovered that the representatives assigned to check the products were unsuitable.
Which action should the team manager take in response?
Answers
Explanations
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A. B. C. D.B.
The situation described in the question is related to the PRINCE2 process "Managing Product Delivery" which is responsible for controlling the link between the Project Manager and the Team Manager and ensuring that the products are delivered according to the agreed-upon quality and within the set tolerance levels.
In this case, the team manager responsible for developing the classroom-based training material has discovered that the representatives assigned to check the products were unsuitable. This means that there is a risk that the quality of the training material might not meet the required standards, which could have a negative impact on the overall project.
To respond to this situation, the team manager should take the following actions:
B. Advise the project manager of this risk.
This is the most appropriate action to take as the project manager is responsible for the overall management of the project, including managing risks. By advising the project manager of the risk, the team manager is enabling the project manager to take the necessary action to mitigate the risk and ensure that the quality of the training material is not compromised.
A. Discuss the situation with project assurance.
While discussing the situation with project assurance can be helpful in providing advice and guidance on quality control, it is not the most appropriate action to take in this case. Project assurance is responsible for providing assurance to the project board that the project is being conducted according to the standards, not for managing the risks.
C. Update the quality register with these concerns.
Updating the quality register is an appropriate action to take when concerns are identified related to quality. However, it should not be the first action taken in response to this situation. The team manager should first advise the project manager of the risk so that appropriate action can be taken to mitigate it. Once the risk has been addressed, the team manager can update the quality register with any concerns.
D. Raise an exception report to the project manager.
An exception report should only be raised when there is a deviation from the plan that could not be resolved within the tolerance levels. In this case, there is a risk that the quality of the training material might not meet the required standards, but it is not yet clear if the risk will materialize into a deviation. Therefore, raising an exception report at this stage would be premature. The team manager should first advise the project manager of the risk and work with them to manage it.
