The project is in stage 3
Zero time tolerance has been given for this stage.
When checking progress, the project manager noticed that the checkpoint report from the external supplier of the 'e-learning course' is late.
As work package progress information is missing, the project manager has decided to raise an exception report.
Is this an appropriate action, and why?
Click on the arrows to vote for the correct answer
A. B. C. D.A.
The appropriate answer to the question is A, "Yes, because an exception report should be used to request guidance on how this situation should be handled."
An exception report is a document that highlights any issues or concerns that may impact the project's success. It is used to notify the project board and seek guidance on how to handle the situation. In this case, the project manager has noticed that the checkpoint report from the external supplier of the e-learning course is late, which means that the progress information for the work package is missing. This situation is a cause for concern since the project has zero time tolerance for this stage.
By raising an exception report, the project manager is notifying the project board of the issue and requesting guidance on how to handle the situation. The project board can then review the report, assess the impact of the issue, and provide direction on how to proceed. The project manager may be directed to take corrective action, which could include rescheduling activities or renegotiating deadlines with the supplier.
Option B is not the correct answer because it implies that the checkpoint report must be delivered on time, which is not always possible in a project. The purpose of a zero time tolerance policy is to ensure that the project stays on schedule, but it does not guarantee that everything will always be delivered on time. The exception report is a way to address issues that arise despite the zero time tolerance policy.
Option C is not the correct answer because it assumes that the problem lies with the operations and maintenance interfaces in the work package. Without investigating the issue further, it is not possible to determine the root cause of the problem. Therefore, raising an exception report is the best course of action.
Option D is not the correct answer because it assumes that the team plan should be discussed with the supplier to check whether work will be completed on time. While it is important to discuss the team plan with the supplier, the primary concern in this situation is the missing progress information. Raising an exception report is the best way to address this issue.