Unsubscribing from Voice of the Customer (VoC)
Question
You are responsible for creating surveys via Voice of the Customer (VoC)
You want to make sure that clients who currently receive surveys are able to unsubscribe when they no longer want to receive them.
You set the Allow unsubscribe setting to Yes.
Does the action achieve your objective?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B.A.
https://www.inogic.com/blog/2018/02/exploring-the-unsubscribe-survey-option-in-voice-of-customer-in-dynamics-365-crm/Yes, setting the "Allow unsubscribe" setting to "Yes" will achieve the objective of allowing clients to unsubscribe from surveys when they no longer want to receive them.
When the "Allow unsubscribe" setting is set to "Yes" in Voice of the Customer, it allows respondents to unsubscribe from surveys by clicking on the unsubscribe link provided in the email. Once a respondent unsubscribes, they will no longer receive any future surveys sent from that survey project.
By enabling this setting, you are providing an option for clients to opt-out of receiving surveys, which can help prevent them from becoming annoyed or overwhelmed with survey requests. It can also help to improve the response rate of surveys by ensuring that clients who are not interested in providing feedback are not being sent surveys they don't want to receive.
Therefore, the correct answer is A. Yes, it does achieve the objective.
