Best Method to Handle a Client's Request for a Half-Day Course on a Software Application
Question
A client requests a half-day course on a software application from an instructor.
The instructor has laptops available for rent, but the client is not interested in paying the cost.
Which of the following is the BEST method to handle this situation?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D.B.
The best method to handle the situation of the client not wanting to pay for the laptop rental fee would be to use option B: Bring one laptop and a projector to display presentations and demonstrations.
Explanation: Option A of instructing the client that the course can only be run with the laptop rental fee is not a viable solution as it can come across as inflexible and may make the client look elsewhere for other training options.
Option C of increasing the price of the class and saying the laptop usage is free is also not an ideal solution. This option can make the client feel that they are being forced to pay for something they don't need, which may cause the client to be unhappy and possibly choose another training provider.
Option D of explaining the best return on investment (ROI) will be realized by hands-on training is not the best option in this situation because the client has already expressed that they are not interested in paying for the laptop rental fee. It may also come across as pushing the client to spend more money than they are willing to.
Therefore, Option B of bringing one laptop and a projector to display presentations and demonstrations is the best solution. This option allows the instructor to provide the training with the necessary equipment without charging the client for rental fees. The instructor can also advise the client that they can bring their own laptop if they prefer.
